Coronavirus – Central Asia
If you are planning a trip to Central Asia or have already booked a tour, you’ll likely have some questions about the impact coronavirus (COVID-19) may have on your plans. At Kalpak Travel, our priority is the safety and well-being of our travelers and staff; therefore, we will try to help you understand more about how the spread of coronavirus may or may not affect your travels in Central Asia. Below, we explain changes to our Booking Terms & Conditions due to the coronavirus. In addition, we strongly recommend that you consult with your doctor and check government advisories for more advice and information.
We are making some changes to our general Booking Terms and Conditions due to the coronavirus, which has impacted travel plans for individuals around the world. For this year’s bookings, we apply no change fee. If you will decide to postpone a trip you can do it free of charge.
Please note, we have already published all small-group tour dates for 2022: https://kalpak-travel.com/search-tour/. All departures are guaranteed and the maximum group size is 12 people – unless specified otherwise. If you decide to switch from 2020 to 2021 or 2022 departure we have decided to keep the prices the same as for 2020.
New Bookings — Deposit and Full Payment
To confirm the booking, you are required to pay a non-refundable 500 EUR per person deposit. The payment of the trip price balance is due 15 days before the departure date.
We highly recommend getting good insurance that covers repatriation and medical costs, as well as cancellations of the trip and flights.
Cancellation by You
- If you cancel your trip up to 16 days before the departure, we will hold the deposit you have paid as a credit towards an alternative trip in the future with Kalpak Travel (no expiration date). No refund of the deposit is possible. If you have paid already more than the deposit more than 15 days prior to your trip, you may choose to use this amount as credit towards a future trip or to get it refunded.
- If you have paid in full and cancel 15 days or fewer prior to departure, we will charge the deposit as a cancellation fee and hold the remaining amount as credit towards any future trip with Kalpak Travel
Cancellation by Us
If we cancel your trip booking, you can choose to transfer 100% of the money paid for any future trip with Kalpak Travel. The alternative option is to receive a refund of payment, minus the deposit to allow for unrecoverable costs.
The amount paid can be also transferred to another person as a credit towards any future trip with Kalpak Travel.
How does Kalpak Travel determine whether or not to cancel a trip?
Your safety is our number one priority. We consult all travel advisories of the countries where our travelers are from as well as updates from the World Health Organization. We are also constantly in touch with our local partners in each Central Asian country and monitor closely the situation on the ground. If you are affected by a cancellation we will directly get in touch with you.
Important Terms & Conditions that apply to the above
The coronavirus pandemic became a worldwide “force majeure event,” which is an event that is outside of the reasonable control of either party to a contract. In circumstances like this, in which a force majeure event results in the cancellation of your trip, we suffer unrecoverable losses. Therefore, if we cancel your trip and you select a refund, we will deduct the deposit from any refund issued to you to cover these losses.
Overview of the situation in Central Asia as of April 3, 2021:
General update: After a decrease in numbers of infections until early March, numbers are recently rising again, although still on a low level (except for Kazakhstan, where numbers are high). At the same time most measures to contain the spread of the virus are no longer in effect (again, except for Kazakhstan where there is a lockdown at least until 12 April 2021). Kyrgyzstan, Uzbekistan, and Tajikistan are already partly open for tourism, except for a few nationalities and land borders. With the rising numbers, it is now difficult to predict whether the countries will stay open or start introducing new entry restrictions again. Kazakhstan is closed for tourism at least until May 1, 2021, and Turkmenistan is likely the last country in Central Asia to reopen for tourism. We are running our first private trips at the moment in Kyrgyzstan, Uzbekistan and Tajikistan at the moment. However, it’s difficult to make any predictions about the 2021 season. We recommend booking on short notice for 2021 or – if you want to be safe – booking for 2022 right away.
Kazakhstan – 25,362 confirmed active cases of coronavirus – almost double the amount of one month ago. The peak was reached on July 27, 2020 (29,720 active cases). The number of new cases per day is growing and currently at over 2,000 – up from around 700 at the beginning of March. In fact, the number of new infections per day has never been higher. Border restrictions are still in effect: Most foreign nationals, including those from the UK, USA, Australia, are currently prevented from traveling to Kazakhstan. Nationals of the following countries are allowed to travel to Kazakhstan, provided they have a valid visa and PCR test issued at most 3 days before arrival to Kazakhstan: Germany, Korea, Netherlands, Russia, Turkey, Ukraine, United Arab Emirates. The visa-free entry has been suspended until May 1, 2021. Please check entry & exit information. Mass vaccinations have started in Kazakhstan with Sputnik V vaccine produced in Kazakhstan. However, only a small portion of the population is fully vaccinated at the moment. Lockdown is in effect at least until 12 April 2021.
Kyrgyzstan – 2,263 confirmed active cases of coronavirus. The peak was reached on July 19, 2020 (13,201 active cases). Between 100-200 new infections per day on average in the last few days – up from about 50 in the beginning of March (down from more than 1000 eight months ago and down from 500-600 five to six months ago). The numbers are increased, although still on a low level and life has returned to normal in the country. Entry restrictions have been lifted on December 4, 2020, for arrivals through international airports in Bishkek, Osh, or Issyk-Kul. Most nationalities can enter Kyrgyzstan visa-free and others can get an electronic visa online. No restrictions inside the country. Please check entry & exit information. Only medical personnel and selected risk groups have received vaccinations already. Mass vaccinations for the general public have not yet started and it is unclear when it will happen.
Tajikistan – Zero confirmed active cases of coronavirus. The peak was reached on May 30, 2020 (1,895 active cases). No new cases per day since January 10, 2021. However, due to limited testing, there may still be a few cases in the country. It is possible to enter the country by air – with a negative PCR test not older than 72 hours OR a Covid-19 vaccination certification, which is at least one month old. Most nationalities can get an electronic visa. Land borders are still closed but supposed to open soon. No restrictions inside the country. please check further entry & exit information. Mass vaccinations have not yet started.
Turkmenistan – There were never any confirmed cases of Covid-19 in Turkmenistan. All borders are closed until further notice. It is not known yet when borders will open again and regular flights will resume. Visas are not being processed currently. Covid-related restrictions inside the country are being eased, which might be a good sign that the border may open in a few months as well. Please check entry & exit information.
Uzbekistan – 1,356 confirmed active cases of coronavirus. The peak was reached on July 29, 2020 (9,517 active cases). About 200 new infections per day on average during the last few days (up from around 50 a month ago). It is now possible to visit Uzbekistan with a negative Covid-19 PCR test taken at most 72 hours prior to arrival in Uzbekistan. Land borders are also open. However, electronic visas are still not being issued. Please check further entry & exit information.
Entry requirements and travel advisories are changing fast and frequently. Please check your government’s travel advice before you decide to proceed with a trip. Below, we have compiled links to some of the larger government travel advisories:
Questions – Contact us
The best way to contact us is via email – firstname.lastname@example.org, WhatsApp – +41786572701, or Skype – Kalpak Travel.
These are extraordinary times and we are trying to be as accommodating as possible. We are happy to discuss each case individually and provide suggestions.