Coronavirus – Central Asia
If you are planning a trip to Central Asia or have already booked a tour, you’ll likely have some questions about the impact coronavirus (COVID-19) may have on your plans. At Kalpak Travel, our priority is the safety and well-being of our travelers and staff; therefore, we will try to help you understand more about how the spread of coronavirus may or may not affect your travels in Central Asia. Below, we explain changes to our Booking Terms & Conditions due to the coronavirus. In addition, we strongly recommend that you consult with your doctor and check government advisories for more advice and information.
As of March 15, 2020, we are making some changes to our general Booking Terms and Conditions due to the coronavirus, which has impacted travel plans for individuals around the world. This year we apply zero change fee. If you will decide to postpone the trip you can do it free of charge.
Please note, we have already published all small-group tour dates for 2021: https://kalpak-travel.com/search-tour/. All departures are guaranteed and the maximum group size is 12 people. To make it easier for you to switch from 2020 to 2021 departure we have decided to keep the prices for 2021 the same as for this year. Eventually, by the end of this year, we will have to increase the prices for people who will book then.
New Bookings — Deposit and Full Payment
To confirm the booking, you are required to pay a non-refundable 500 EUR per person deposit. The payment of the trip price balance is due 15 days before the departure date.
We highly recommend getting good insurance that covers repatriation and medical costs, as well as cancellations of the trip and flights.
Cancellation by You
- If you cancel your trip up to 16 days before the departure, we will hold the deposit you have paid as a credit towards an alternative trip in the future with Kalpak Travel. No refund of the deposit is possible. If you have paid already more than the deposit more than 15 days prior to your trip, you may choose to use this amount as credit towards a future trip or to get it refunded.
- If you have paid in full and cancel 15 days or fewer prior to departure, we will charge the deposit as a cancellation fee and hold the remaining amount as credit towards any future trip with Kalpak Travel
Cancellation by Us
If we cancel your trip booking, you can choose to transfer 100% of the money paid towards any future trip with Kalpak Travel. The alternative option is to receive a refund of payment, minus the deposit to allow for unrecoverable costs.
The amount paid can be also transferred to another person as a credit towards any future trip with Kalpak Travel.
How does Kalpak Travel determine whether or not to cancel a trip? Your safety is our number one priority. We consult all travel advisories of the countries where our travelers are from as well as updates from the World Health Organization. We are also constantly in touch with our local partners in each Central Asian country and monitor closely the situation on the ground. Based on this information, we have decided to cancel ALL departures of all our trips until end of May 2020.
If you are affected by a cancellation we will directly get in touch with you.
Important Terms & Conditions that apply to the above
The coronavirus pandemic became a worldwide “force majeure event,” which is an event that is outside of the reasonable control of either party to a contract. In circumstances like this, in which a force majeure event results in the cancellation of your trip, we suffer unrecoverable losses. Therefore, if we cancel your trip and you select a refund, we will deduct the deposit from any refund issued to you to cover these losses.
Overview of the situation in Central Asia as of April 8, 2020:
Kazakhstan – 649 confirmed active cases of coronavirus, all borders are closed for everybody until 15 April 2020, quarantine of Almaty, Nur-Sultan, Akatau and Shymkent. Please check entry & exit information.
Kyrgyzstan – 233 confirmed active cases of coronavirus, all borders are closed for everybody until 15 April 2020, quarantine of Bishkek. Please check entry & exit information.
Tajikistan – No confirmed cases, please check further entry & exit information.
Turkmenistan – No confirmed cases, land borders are closed until 30 April 2020 for everybody. Please check entry & exit information.
Uzbekistan – 501 confirmed active cases of coronavirus, all borders are closed for everybody until 30 April 2020, quarantine of Bishkek. Please check further entry & exit information.
Entry requirements and travel advisories are changing fast and frequently. Please check your government’s travel advice before you decide to proceed with a trip. Below, we have compiled links to some of the larger government travel advisories:
Questions – Contact us
The best way to contact us is via email – email@example.com, WhatsApp – +41786572701 or Skype – Kalpak Travel.
These are extraordinary times and we are trying to be as accommodating as possible. We are happy to discuss each case individually and provide suggestions.